Tenancy sustainment officers help our tenants to live independently in their homes and to sustain their tenancies.
Tenants can be referred to us for a variety of reasons:
- help to apply for and maintain benefit payments
- advise on how to maximise income and minimise expense
- debt management
- help to join the housing register and support to bid for properties
- help to maintain the home and access repairs
- referral to other agencies such as social services, occupational therapy and health services
How we can help
- we can work with you to help you to manage your income, create an income and expenditure plan and give advice on debt repayments
- where there are serious cases of debt that need more in-depth work, we can refer you to Citizen’s Advice or other accredited debt management charities
- we can access advice on employment and training opportunities
- we can refer to other agencies, such as the Community Mental Health Team or social services, community alcohol network or occupational therapy
- we can continue to support you throughout your referral if necessary
- we can provide help with accessing the housing register and help you to move to a more suitable property
- we can assist you to keep your home maintained and access the repairs service. We can also advise on hoarding issues
- we work closely with you, usually in your own home, to provide a bespoke service that suits your needs and requirements
Put simply, we can help you to access all the services that are available to you and help to reduce the risk of you losing your home.
Contact the Tenancy Sustainment team
If you need our support, you will need to be referred to us. Please speak to one of our officers who will carry out the referral.
If you do not know who to speak to, please contact us:
Telephone: 0300 300 8302
Many organisations offer free and impartial advice on debt problems. Below are a list of organisations that can help:
StepChange offer impartial debt advice, information about bailiffs, debt solutions and expert bankruptcy help, all completely free of charge.
Take StepChange's online debt test (link opens in new window), or call 0800 138 11 11 to speak to someone in confidence.
For more information on bankruptcy and insolvency, visit the GOV.UK insolvency service (link opens in new window).
Alternatively, call the Debtadvice UK Freephone helpline: 0800 074 6918 (open 24 hours).
Download our guides for more information
Letters to creditors
Free independent advice
Local organisations offering advice on debt and other issues
Shelter (link opens in new window) (the housing and homeless charity offer advice on their website about debt and arrears)